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AI · Customer Support

SupportIQ

Cut support load with an AI agent that actually resolves tickets.

Timeline
7 weeks
Team
4 specialists
Live Site
GPT-4oPineconeNode.jsReact
The Challenge

Business Challenge

A scaling SaaS company was drowning in repetitive support tickets, with slow response times and rising costs as volume grew.

Our Solution

What We Built

A retrieval-augmented AI agent trained on their docs and connected to their CRM — answering 24/7, taking actions, and escalating complex cases to humans with full context.

Research Planning Design Development Launch
Results Dashboard

The Numbers After Launch

Measurable business impact — before vs after, at a glance.

0%
Auto-resolved
0%
First Response
0%
Support Cost
0/7
Availability
0/5
CSAT
Before
Speed
Before
Leads
Before
Revenue
Before
Conversion
Screenshots

Inside the Product

Tech Stack Explorer

Hover the Stack to See How It Fits

Every layer has a job. Explore the technology behind SupportIQ.

AI
GPT-4o
Reasoning and natural language understanding power accurate, on-brand answers to customer questions.
★★★★★

“It handles the repetitive 70% flawlessly and knows when to bring in a human. Our response times have never been better.”

H
Head of Support
SupportIQ

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